Neokey (hereinafter referred to as "Neokey" or the "Company") is fully aware of the importance of personal privacy and is committed to ensuring that any personal information collected through this website is used solely for the purposes stated in this Privacy Policy (hereinafter referred to as the "Policy"). This Policy sets forth Neokey's policies regarding the handling of personal information that may be collected through this website. By using this website, users agree to Neokey’s collection and use of relevant information. Once you begin browsing the official Neokey website (including its official media platforms such as WeChat public accounts), and regardless of whether you access it via computer, mobile phone, tablet, TV, or other devices, this Policy will automatically apply and remain in effect.

Article 1: Information We Collect

1. Information You Provide Directly

2. (1) Product Inquiries and Orders: When you inquire about or order products, we may ask for your name, company name, contact information, email address, usage address, and project details in order to fulfill your requests and process your orders.

3. (2) Participation in Promotions or Market Research: With your consent, we may request necessary information such as your region, name, gender, phone number, email address, and purchasing plans to better understand your needs, and for your participation in our promotions or market research. Providing such information constitutes your explicit consent and authorization for us to collect and use it.

4. Information Related to Your Use of Our Services

5. In addition to the information you provide, we may also collect information about your use of our services through software on your device and other means. This may include: device information and settings used to access our services; log information and data stored in cookies on your device; location-related information, which may be transmitted when you use certain services; and other information about your use of our services, such as the applications used, websites visited, and how you interact with content provided through our services.

6. Information from Third-Party Sources

7. We may obtain your information from public sources (where permitted by law) and combine it with other information we hold about you. If you choose to connect with third-party social networking services, we may also receive your information from those services. By authorizing login through third-party platforms, you are deemed to have expressly consented to and authorized our collection and use of relevant information from such platforms. We may also collect other information about you, your device, or your use of services through other means, which will be disclosed or subject to your consent at the time of collection.

8. Information Provision and Updates

9. To ensure you receive the products or services we provide in a timely manner, please accurately provide and promptly update your email address, phone number, and other contact details in accordance with applicable laws and regulations to enable effective communication with you.

Article 2: How We Use Your Information

1. Purpose of Use

2. We collect and use your information to provide the requested products and services, enhance user experience, improve product and service quality, and meet your needs.

3. Possible Uses Include:

4. (1) Using the phone number or email you provide on the website to contact you. You agree that Neokey and its subsidiaries may contact you about products and services that may be of interest to you;

5. (2) Providing requested services or features;

6. (3) Offering customized content and recommendations based on your past service usage;

7. (4) Advertising, including sending product and promotional information;

8. (5) Evaluating and analyzing markets, customers, products, and services (including soliciting your opinions and conducting customer surveys);

9. (6) Understanding how users interact with our services to improve them and develop new products and services;

10. (7) Conducting free lotteries, prize contests, or promotions where permitted by law;

11. (8) Any other uses with your consent.

Article 3: Disclosure of Your Information

1. With Your Explicit Consent

2. We will only disclose your personal data to other companies with your approval.

3. To Neokey Affiliates or Authorized Partners

4. In order to provide you with certain services, we may need to share some of your personal data with our partners. For example, if you purchase a service, we may provide your information to relevant service providers to enable them to deliver the service or allow our partners to provide customer support. We strictly prohibit our subsidiaries and authorized third parties from using the shared information for any other purpose.

5. As Required by Law

6. We may disclose your personal information if required by law, legal proceedings, judicial or government authorities. In the event of restructuring, merger, or liquidation, your personal information may also be disclosed to transaction parties.

Article 4: Your Rights Regarding Personal Information

You are responsible for ensuring that all personal information submitted is accurate. Neokey will make reasonable efforts to maintain the accuracy and completeness of personal information and to update it in a timely manner. Where required by applicable laws, you may:

• (1) Request access to or copies of your specific personal information held by us;

• (2) Request us to update or correct inaccurate personal information;

• (3) Object to or restrict our use of your personal information;

• (4) Request the deletion of your personal information;

• (5) Request an explanation of our personal data processing rules.

To exercise these rights, please contact us promptly. For security purposes, we may require a written request. If we have reasonable grounds to believe that such requests are fraudulent, impractical, or infringe on the privacy of others, we may refuse to process the request.

Article 5: How We Protect and Retain Your Information

We implement reasonable physical and technical measures to protect information collected in connection with the services. However, please be aware that no website, Internet transmission, computer system, or wireless connection is completely secure. We will retain your information only as long as necessary to fulfill the purposes for which it was collected or as required by any applicable contract or law.

Article 6: Protection of Minors’ Information

We will not collect personal data from minors without obtaining prior consent from their guardians where required by law. We only use or disclose personal data of minors within the scope permitted by law, with guardian consent, or to protect minors. The definition of "minor" shall consider applicable law and the cultural practices of each country or region.

Article 7: Consent to Cross-Border Data Transfer

By using or signing up for any services and/or providing your information to us, you agree to the collection, transfer, storage, and processing of your information outside of your country/region of residence in accordance with this Policy. Your data may be transferred to jurisdictions whose data protection laws may not be as comprehensive as those in your country/region. In such cases, we will implement measures to adequately protect your information.

Article 8: Links to Third-Party Websites

To enhance your browsing experience, you may receive content or web links from third parties outside of Neokey and its partners. Neokey has no control over such third parties. You may choose whether to access their links, content, products, and services. Neokey is not responsible for the privacy or data protection policies of third parties. Before submitting personal information to them, please review their privacy policies.

Article 9: Cookies, Beacons, and Similar Technologies

We and certain third parties may use cookies, beacons, and other technologies in parts of the services.

1. Cookies

2. Cookies are small files stored on your device. They can identify you across websites, services, devices, and browsing sessions. Uses include:

￮ Remembering login credentials;

￮ Helping us and third parties understand which services are most popular;

￮ Preventing repetitive advertisements;

￮ Delivering personalized content and advertisements;

￮ Managing cookie preferences through browser or device settings.

3. Other Local Storage

4. We and certain third parties may use other types of local storage technologies (e.g., "Flash Cookies", HTML5 local storage) which may function differently from standard cookies.

5. Beacons

6. We and certain third parties may use beacons (or "pixels") to transmit information from your device to a server, enabling content analysis, advertisement delivery, and usage tracking.

By using our services, you consent to our use of cookies, local storage technologies, beacons, and related data collection methods.

Article 10: Changes to This Privacy Policy

Neokey reserves the right to amend this Policy at any time. The latest version will be published on Neokey’s official website, along with the revision date. Continued use of the website after such changes shall constitute your acceptance of the updated Policy.

Article 11: Governing Law and Dispute Resolution

This Policy is governed by the laws of the People's Republic of China (excluding the laws of the Hong Kong SAR, the Macao SAR, and Taiwan). If any provision conflicts with applicable laws, such laws shall prevail. This Policy is severable; the invalidity of any part shall not affect the validity of the remaining provisions. Disputes arising from or related to this Policy shall be resolved through friendly negotiation. If negotiation fails, either party may bring a lawsuit in the court located in the headquarters of Neokey.

Article 12: Contact Us

If you have any questions, suggestions, or concerns about this Privacy Policy, please contact us at:
 Email: ewu@neokeydrive.com
 We will generally respond within 20 business days. If you are dissatisfied with our response, particularly if our personal data processing harms your lawful rights, you may lodge a complaint or report to the relevant regulatory authorities such as the Cyberspace Administration, Telecom Administration, Public Security Bureau, or Administration for Market Regulation.

Neokey
Last Updated: May 23, 2025